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When you book from Netssa.com, you agree to the terms and conditions stated on these pages.
Please ensure that you read and understand these before booking your Hotel, Airline ticket or Car rental.

1- Credit Cards:
We accept Mastercard and Visa. Your authorization of the use of your card indicates your compliance with our booking terms and conditions and confirms your reservation whether or not you have actually signed the appropriate draft. Your Credit Card is not charge without your price authorization.

Honest Pricing:
Tour prices featured in this site include all mandatory hotel taxes and service charges and additional charges departure taxes and Cuban Tourist Card is $ 20 at airport in Cuba.

2-Special Requests and Services:
We will do our best to convey your special accommodation requests and other requirements but these are at the discretion of the hotel, and cannot be confirmed prior to departure and may be subject to surcharges payable locally.
Netssa. com is not responsible if these special requirements are not met.

Passengers with Handicaps:
Netssa.com must be advised of a traveler's special requirements at the time of booking and we will make every effort to accommodate special requests, but cannot confirm a reservation until all travel suppliers have acknowledged that they can provide the services requested.

We do free tickets delivery to your doors only if you make full payment and received purchase confirmations at least seven working days prior to departure date. You must give us exact address for your ticket delivery.
Tickets for booking made within less then seven working days of departure, when Intercontinental travel bureau has not received full payment will automatically be available at the airport for pick-up at the time of departure, from: the Tour operators or Air liner representative in the check-in area, or from our office in at least two working days before departure.

In-flight Services:
Special in-flight meals must be requested at least two weeks prior to departure, preferably at time of booking. There is no charge for special meals, therefore in the unforeseen circumstances that your special meal is not boarded onto the aircraft, no refund will apply. Complimentary beverages and snacks are provided, except for wine service with meals, in-flight bar service where available is on a cash basis and there may be a charge for headsets. No animals may be carried on board.

If this is Electronic Air Ticket or Electronic Voucher

We will provide you with the confirmation number, to show at departure desk at the airport. Departure tax is included.

If you made On-line Reservation:
You must print the Receipt and your Booking Confirmation, to provide the document at the departure desk, or at the car rental agency, to obtain service.

3-Cancellation Insurance:
In the case of cancellation due to health problems we believe it is extremely important that all vacationers be insured, especially in light of limited provincial health care coverage. Since Netssa.com cannot accept responsibility for health problems travelers may incur, we strongly recommend that you purchase the travel Insurance.

4-To Change Your Booking:
If you want to change any of the details of your booking after it has been confirmed we will do the best we can to help.
However, any change to a confirmed booking requested more than 22 days prior to departure is subject to a $50 administration fee

5-To Change of name
Departure date or tour within 7 days of departure makes the booking subject to full applicable cancellation charges. Changing all names on file constitutes a cancellation. If rooming requirements are altered due to cancellation by one or more passengers, the passengers still traveling must pay the applicable rate for the accommodation to be occupied. Once travel has commenced, NO changes to the booking are permitted.

6-If You Must Cancel:

The following charges apply from the date we are advised of your cancellation:
- 22 or more days prior to departure loss - 100% deposit
- 21 to 15 days prior to departure loss - 50% of total price
-14 days prior to departure loss - 100% of total price + taxes

Connector Fares booked with Netssa.com 22 days or less prior to departure:
- 100% non-refundable Cancellation charges include G.S.T. and are effective from the day that our Agency Service Center records your cancellation. Netssa.com reserves the right to re-sell any cancelled seats.

7-Ticket Issuance:

Your airline ticket will contain conditions of carriage which are important to you. Please read them all. Your tickets on fully paid bookings will be send to you, if you make full payment at least seven working days prior to departure. Tickets for bookings made within less then seven working days of departure, when Netssa.com has not received full payment prior to seven working days before departure, will automatically be available at the airport for pick-up from the Tour operator or air liner representative in the check-in area.
All tickets are non-refundable and are valid only for the flights and dates purchased and cannot be exchanged for other flights.

It is your responsibility to obtain the identification necessary for travel to your destination, at your expense, such documentation. We strongly recommend that you travel with a valid passport. Where a country allows entry with a birth certificate,
photo I.D. (such as a driver's license) will also be required. If your travel documents are not in order you may be refused boarding, you will be responsible for any costs incurred in catching up with your tour and no tour refund will be issued.

A criminal record can also lead to denial of entry or passage to destination. Children and infants require proof of citizenship and date of birth. For destinations requiring a passport, children must also have passport identification. Special notarized documentation is required for unaccompanied minors, and also children traveling without both parents.
Ask Netssa.com for details.


Your airline ticket will contain conditions of carriage which limit the carrier's liability under international conventions and agreements. Unless otherwise stated, all flights are on chartered aircraft. Any complaints concerning air transportation are the responsibility of the airline concerned. We reserve the right to substitute alternative carriers and aircraft types and to add en route stops at our discretion with or without notice. All flights featuring all carriers are non-smoking.

10-Flights And Flight Times:
Occasionally, scheduled flight plans must be adjusted for reasons beyond our control.
Please contact your airline within 6 hours of your departure to re-confirm that your flight is departing on time.
If Netssa.com is aware of a change every effort will be made to advise you. Please note that in the case of a flight delay announced at the airport, it may not always be possible for the airline to provide accommodation or meals during a delay at the airport. In the event of a delay related to weather, traffic, or another force major situation, such expenses will be your responsibility. Please contact the airline for their respective delay policies.

11-Airport Check-In:

Aircraft seats are allocated strictly on a first-come, first-served basis. Please be at the airport at least 2 hours prior to flight your departure. We recomended 3 hours prior to your flight departure. Check-in opens two to three hours (depending on the destination - see your air ticket) and closes 30 minutes prior to departure.

You will not be allowed to board, nor will you be entitled to a tour refund if you have not checked in by that time. It is your responsibility to get to the airport on time and after check-in, to proceed to the correct gate by the time specified on your boarding pass. Netssa.com cannot be held responsible if you miss your flight. Please remember airlines reserve the right to deny boarding to any passenger they deem intoxicated or in an unfit condition to fly. Advance seat selection is available on Royal Airlines for a non-refundable nominal fee.
This must be booked in advance directly with Royal. If, for any reason, your requested seats are not available, compensation will be limited to a full refund by Royal of the fee paid to them. Passengers should still arrive a minimum of one hour prior to departure.

12-Hotel Check-In and Check-Out:
Regardless of your flight arrival or departure time, most hotels will expect departing guests to vacate rooms by 12 noon and arriving guests to check-in after approximately 3 pm to allow for cleaning and maid service. In all-inclusive hotels, property privileges will commence at check-in and will discontinue upon check-out.
Although hotels will do their best to minimize inconvenience, we request your patience and understanding if you are without your room for a period of time. Please also understand that Netssa.com cannot assume responsibility for any loss or damage resulting from using bellman services.

14-Rep Service and Problem Handling:
If you have any queries or problems, please raise them to the hotel management during your stay. In the event of an emergency, contact the hotel management or your Tour operator at the emergency number provided in your tour documents. Please do not leave your complaint until you return home! We cannot accept liability for hotel employees or suppliers of any kind.

15-Rental Cars:

All car rentals are subject to legal terms, conditions and pricing procedures of car rental companies in effect at the time of printing. In the event of subsequent enactment of any law in the country where the rental commences which restricts or prohibits any of these terms, conditions, or pricing procedures, the car rental companies' conditions and prices will be subject to adjustment to the extent necessary to compensate for such restrictions or prohibitions.
Universally, car rental companies require personal, valid credit cards upon vehicle pick up. All car rentals are based on 24 hour increments.
Note: Driver minimum age in Cuba is 21 years old.

Your holiday includes only those travel services that are described. All other details are provided for your information only and should not be construed as being included in the price of your holiday. All included activities are on a first-come, first-served basis. Capacity may be limited during busy seasons and all activities take place weather permitting.
Please note that sporting and social activities as well as amenities and entertainment are provided on a complimentary basis by the hotel and do not constitute a cost component of the holiday.

Drinks are available during bar opening hours only. The included features may vary and are subject to withdrawal by the hotel and any such features so withdrawn are non-refundable. All activities are subject to availability of equipment and local reservations may be required. Daily activities programmes are subject to an adequate number of participants. Introductory scuba lessons in the hotel pool do not comprise scuba certification. Bonus features do not have cash value.
A bonus feature of Room Upgrade is strictly on a space available basis at check-in and, sorry, cannot be guaranteed prior to your arrival.

17-Unused Tour Services:

No refund is allowed for unused tour services, including unused accommodation and car rental. All air tickets are non-refundable, valid only for the flight and/or dates purchased and cannot be exchanged or transferred.

18-Tour Operator's Responsibility:

We make arrangements with airlines, transfer operators, hotels & other independent parties to provide you with the travel services and other services you purchase.
Although we take care in selecting these suppliers, we have no control over them and, therefore, cannot be responsible for their acts or omissions.
Travel services provided are subject to the applicable Travel Industry Acts and Regulations there under and are subject to the conditions imposed by these suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements.

Netssa.com shall not be responsible for any loss, damage or injury, whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein, employees, subcontractors or for any claims for such loss, damage, or injury, whether physical or mental, arising therefore, or from any cause that arises by reason of actions of parties.
We reserve the right to refuse any booking and decline any passengers as a member of these tours at any time.
The liability of Netssa.com for any loss, damage or injury, whether physical or mental, arising from its own acts, omissions or negligence, is limited to the price of the services purchased.

19-It's Different Away From Home
Canadians enjoy a living standard which is among the highest in the world. In other countries, the uninterrupted supply of water and electricity, local health conditions, levels of security and standards of food and beverages may differ from those enjoyed at home. In tropical climates, insects enjoy deluxe hotels as much as they do budget properties!

20 - If tourist or visitors arrive without Medical Insurance, a Cuban company will sell them medical coverage at an airport in Cuba.
Illness or inconvenience resulting from the services provided or omitted at the destination are outside the reasonable control of Netssa.com bears no responsibility for such illness or inconvenience.

Bon Voyage !